Category: CEO Coaching

CEO Coaching: Talking Turkey

Direct Communication Requires Practice At the time I wrote this, my kitchen counter was full of ingredients for Thanksgiving dinner. I like to cook, so it was a pleasure to pull it all together. If only potatoes and dressing were good for you. … My mind—perhaps from too much anticipated tryptophan—went from trussing turkey to […]

CEO Coaching: Shopping Amazon for Leadership Principles

Turning Good Intentions Into Process If you’re interested in a fascinating and successful culture, click the link below to The Wall Street Journal article. After reading it, c’mon back now, ya hear?! Amazon Has Become America’s CEO Factory Cool — you made it back! Let’s explore a few things. … Amazon has 14 leadership principles, […]

CEO Coaching: Can Great Leaders Be Emotional?

Don’t go beyond the guardrails, but be real! In a recent session with a CEO and his executive team, we discussed personality preferences as they relate to leadership. One member is particularly stoic, yet the CEO is intense and emotional. This question came up: “Is it OK to show emotions?” I’ve heard this query before […]

Management By Wondering Around

Wander With Wonder MBWA. You’ve probably heard of it: management by wandering (or walking) around. Peters and Waterman made the phrase famous in their 1982 book “In Search of Excellence.” At the time, I was a store manager at Kinko’s (no longer around after FedEx bought the company) and went on to be responsible for […]

CEO Coaching: Devotion

What is Your Relationship With Your Work? An older woman in our neighborhood has significant dementia. I first met her when I found her in my garage trying to pry the logo off my car. At that point, she could still talk, but it was far from coherent. She asked for water, and I got […]

As CEO, Who Is Your Master?

The Primary Job of a CEO: How Do You Best Serve Shareholders? Milton Friedman said a company’s sole obligation was to serve shareholders. A group of CEOs of the largest organizations in America recently took issue with that and said companies must consider all stakeholders. Purpose and profit must both be served. I’m a fan […]

CEO Coaching: Do Something!

“Lack of Action Led to CEO’s Ousting” — headline from the Wall Street Journal CEO John Flint was only in his role for 18 months at large bank HSBC. His ouster was a result of his leadership style and ability to act decisively. Before taking the job, he told colleagues he preferred not to be […]

CEO Coaching: Sick Day

Being an effective CEO is not all about work! I don’t often do “sick” days, but today is one.  I struggled through facilitating a six-hour client meeting yesterday, and the adrenaline kept me going (that and six cups of coffee). But I only had a few nonessential meetings today so was able to move them. […]