My absolute favorite Chapter among the ten offered (and each even provides you with an actual read time) is entitled: “Don’t Bring A Knife To A Gun Fight – The Leader’s Toolkit.”   My absolute favorite prescription is a list of 15 of the best questions you can use on a frequent basis and this one in particular: “What do you think that I need to hear that everyone is afraid to say?”  And my absolute favorite quote (Ordalism) is: “He was a chocolate bunny – sweet on the outside and hollow on the inside” . . . and how many of those have we all had to work with?