Tag: Organizational Effectiveness

Family or Team? Can You Be Both in Business?

Many years ago when I was on the board of Kinko’s, we had a pointed conversation about our future initiated by John Davis, a board member and Harvard professor who specialized in family business. He believed we needed to change our culture from family to team. Even though we were a multibillion-dollar business, we were [...]

Organizational Effectiveness: Working Faster

Little’s Law says that the amount of work completed is a function of the number of projects and the average time it takes to complete a project. In other words, the line at McDonald’s has 11 people in it and each person takes, on average, 30 seconds to be served, therefore, if you are gal […]

Organizational Effectiveness: CEO as Gardener

I’m not much of a gardener. The only green thumb I’ve ever been accused of having is when I’ve stuck it in pesto. I’ve noticed, however, that my efforts to have my lawn match my wife’s well cared for flowers are only rewarded when I combine the right amounts of enabling and prohibiting—the right conditions […]

Organizational Effectiveness: Shared Fate

 A commonly overlooked element of a highly functional team is shared fate. If you lose while I win, I can’t expect you to support my position. The objective may be clear (“Take that hill!”), but if I have a pile of money at the peak and you have a bag of rocks that you must […]

Organizational Effectiveness: Grinding To A Halt

Do you have school age children? If not now, perhaps in the past? Do you remember those nights when your daughter or son—or perhaps both—had a boatload of homework, not just in one subject but in several on the same night? How did that work for you? If your household is anything like ours was […]

What Is Organizational Effectiveness?

My definition of organizational effectiveness? Great results with optimal resources over the long haul.  There are three components in my definition. Change one of them, and you’re not successful in my book. You can get great results in the short term, and you can even get those results with the wrong number or quality of […]

Organizational Effectiveness: Are You Good at the Wrong Thing?

“There is nothing so useless as doing efficiently that which should not be done at all.” —Peter Drucker Organizational effectiveness requires that people are doing the right things well. Doing the right things poorly is probably an opportunity for coaching. Doing the wrong things well is, as Drucker points out, useless. A colleague and I […]