Tag: Organizational Effectiveness

Saying “No” To Revenue

Most of my recent conversations with clients and other CEOs have been dominated by discussions about labor shortages. (Supply chain is a close second.) I’ll bet that everyone reading this has been affected in small or perhaps large measure. Whether it is your favorite restaurant cutting hours, your home-remodel project stuck in purgatory or your […]

CEO Coaching: Fix It!

Some recent interaction with a large medical provider left me with appreciation for great care, but also questions around their operating practices (e.g., scheduling and follow up calls). Questions like, “Why don’t they fix this?” (You and I know the answer; it’s not a priority!) If I had several glitches in service, imagine how many […]

CEO Coaching: Lathered Over Labor

“Expenditure of physical or mental effort especially when difficult or compulsory” — “Labor” definition, Merriam-Webster I’m not a fan of the term “labor” to describe some of the workers in the economy. It comes from the Latin word labor which means to toil or trouble. I never viewed the people that worked in the organizations […]