Most of my recent conversations with clients and other CEOs have been dominated by discussions about labor shortages. (Supply chain is a close second.) I’ll bet that everyone reading this has been affected in small or perhaps large measure. Whether it is your favorite restaurant cutting hours, your home-remodel project stuck in purgatory or your […]
Some recent interaction with a large medical provider left me with appreciation for great care, but also questions around their operating practices (e.g., scheduling and follow up calls). Questions like, “Why don’t they fix this?” (You and I know the answer; it’s not a priority!) If I had several glitches in service, imagine how many […]
As companies struggle to figure out their optimal work environment, I’ve observed numerous “workplace pundits” (funny how many have never run an organization!) suggest that if one person is unwilling or unable to attend a face-to-face work event, then everyone should adopt a less-desirable option (e.g., Zoom or phone). What?! This is not only dumb […]
I have a growing sense of alarm that the workplace solutions being established in many companies, perhaps yours, lack complete thoughts around the unintended consequences. (See Exhibit 1, Exhibit 2, Exhibit 3, Exhibit 4 and Exhibit 5 for starters.) My greatest concern for burdened CEOs — who’ve had to improvise a lot over the past […]
I frequently watch family members whom I love avoid conflict and, paradoxically, increase their stress level. Unresolved conflict is like an unpaid bill. It doesn’t go away; it gets bigger the longer you ignore it and eventually causes immense pain. I coach senior executives, who you might assume are assertive and enjoy — or are […]
When I work with executive teams on increasing their effectiveness, one of exercises we do is to identify the “rules of engagement” so that there is clarity about how people interact with each other. Some examples of rules are: > Be prepared for all meetings > All meetings must have an agenda and clear objectives […]
Because I typically travel to work with the executives I coach, I found myself with extra time during COVID. I work with midmarket CEOs and their teams, but for some reason I was getting calls from small business owners. It wasn’t right to turn them away, so I helped some for free or a very […]
I’ve been talking with numerous CEOs about their expected future work environment, and they developed some clarity that I wanted to share, though they have chosen slightly different paths. Most of those I speak with are attempting a hybrid model for their workplace. Some believe this will be permanent, some believe it’s temporary — that […]
Years ago, I served on a public company board of directors with a prominent investor. Like most successful people I’ve known, a few maxims drove his success. The one I heard repeatedly from him was: “Rule number one in business is never run out of cash! Rule number two is never violate rule number one!” […]
“Expenditure of physical or mental effort especially when difficult or compulsory” — “Labor” definition, Merriam-Webster I’m not a fan of the term “labor” to describe some of the workers in the economy. It comes from the Latin word labor which means to toil or trouble. I never viewed the people that worked in the organizations […]