Tag: Organizational Effectiveness

The Healthy Organization

My wife and I recently had a wonderful trip to Costa Rica. The driver who took us back to the airport to fly home was an articulate, well-informed, 50-year-old man. We started to talk about the economy, Costa Rican society, and the government, and he painted a bleak picture of decline that I was unaware […]

Want to 10X Your Revenue? Start Here!

After returning from a recent trip, I called my wife from the airport to see if she wanted to get dinner. She’d already eaten and said the fridge was bare, so I decided to use my monthly “grease and salt” ration and stop at a drive-thru.  I pulled into the burger joint drive-thru with three […]

Saying “No” To Revenue

Most of my recent conversations with clients and other CEOs have been dominated by discussions about labor shortages. (Supply chain is a close second.) I’ll bet that everyone reading this has been affected in small or perhaps large measure. Whether it is your favorite restaurant cutting hours, your home-remodel project stuck in purgatory or your […]

CEO Coaching: Fix It!

Some recent interaction with a large medical provider left me with appreciation for great care, but also questions around their operating practices (e.g., scheduling and follow up calls). Questions like, “Why don’t they fix this?” (You and I know the answer; it’s not a priority!) If I had several glitches in service, imagine how many […]