I frequently speak with people who feel they haven’t achieved exactly what they want. It might be business success, career success, income, skill, or lack of joy. We often work on a plan to get what they want. It’s not my job to tell people what they should want. (Unless they’re family. Then it’s my […]
A view of the owners’ box—with a new ownership group and president—at a Denver Broncos game surprised me (a Minnesota transplant from 30 years ago makes me more Broncos fan than Vikings). Several owners and the team president had their heads buried in their phones. I suspect they weren’t calling plays down to the new […]
Your systems and methods for interacting with customers must be credible. Sample your own product so that you know what you are putting your customers through!
My son recently left a job (perhaps torture chamber is a more apt description) and was fretting because he didn’t know what he wanted to do. We had a long chat, and he devised a plan, even though he still didn’t have clarity. Doing nothing isn’t an option. Several weeks later, a client referred a […]
After a recent family picnic, I walked back to my truck and found that someone had keyed the driver’s side. Four panels. Because it was low and looked like the “pictures” my 3-year-old granddaughter draws, I assume it was a child. Several months ago, someone scratched the other side. The body shop, understaffed like everyone […]
“If you spend 13 minutes a year on economics, you’ve wasted 10 minutes.” —Peter Lynch Lynch was referring to the ability of economics to predict recessions, and he’s mostly right. However, one thing I regret about my formal education is not studying economics more. I had a course or two in graduate school but wasn’t […]
“Would you like fries with that?” has been around as a revenue enhancer since I was very young. Seems like a good question and no doubt enhances revenue (and waistlines) significantly. At some point, however, upcharges are damn annoying! I wrote some years ago about my wife buying a monkey backpack for a 1 year […]
The CEOs I work with and talk to have had several difficult issues to deal with in the past few years, none more so than expectations around ESG and its component DEI—two acronyms that have been around for a while but came to the forefront lately. A recent Wall Street Journal column (ESG Feeds Inflation, […]
“Timing has a lot to do with the outcome of a rain dance!” —Unknown It’s a good idea to understand what happened when you fail. Not to dwell on it, but to learn. As an individual and as a business. It’s also valuable to understand what happened when you succeed. Not to claim the title […]
I recently heard a piece on National Public Radio celebrating the 40th anniversary of “E.T. The Extra-Terrestrial.” In his recap, the reporter highlighted the children’s transition from fear to curiosity in response to meeting the alien. This concept struck me. What a wonderful perspective! Perhaps not if you encounter a ravenous grizzly bear by yourself […]