Effective Leadership: Doh, Homer!
Principles Rather Than Rules
Homer Simpson needs rules. He’s a dolt (albeit a funny one!) who works in a nuclear power plant. Generalities and “using your own good judgment” aren’t positive things! Most of us aren’t Homer Simpson.
The principles that govern a power plant are probably something such as safety above all, precision a close second, tightly scheduled maintenance and repair, and training close to perfection. I made those up; I’ve never been in a nuclear power plant.
“Pull down the red knob 12 inches with moderate tension if the reactor reaches 10 million degrees Celsius” is more akin to what Homer needs.
The best leaders I’ve worked with were short on rules but adamant about principles. And they didn’t have hundreds; they had a few big ones. The people who worked in those environments had to be smart, creative and committed enough to figure out how to do their best work. They probably couldn’t work at the DMV.
CEOs and senior leaders must work primarily with principles. Their board doesn’t tell them exactly how to do anything (unless they’re fools) and gives them great latitude. Although I find “Don’t be evil” — a former Google motto — to be a bit broad and hard to interpret in many circumstances, there are other examples of principles that intelligent people use to run a damn good organization (Ray Dalio recently wrote a lengthy book about this, but it’s refreshing). Ritz-Carlton’s motto is: “We are ladies and gentlemen serving ladies and gentlemen.” That’s a pretty good way to describe the behavior they’re looking for.
The U.S. Marines make good use of principles. I referenced James Mattis in a recent post, and he does a wonderful job of identifying how he used principles as a leader on the battlefield and for too short a time in the Trump administration. My son was in the Marines, and he had numerous stories about the latitude they had to do their job (even in combat), but you best not violate the principles.
The people who work for you like your rules as much as you liked your mother’s rules as a teenager. You might’ve needed some of them, but your people would be more committed and have more enjoyment if you’d lead with principles (well-thought-out and very well communicated, to be sure) rather than rules.