Snakes and Doughnuts: Stop the insanity!
— National Public Radio, reporting on the death of Pastor Jamie Coots after his 10th snake biteFool me once, shame on you. Fool me twice, shame on me! I suspect most of us would consider this the definition of insanity — getting bit nine times by snakes, expecting a different result in spite of continued snake handling and then refusing treatment. Maybe it’s just me, but it seems like there’s a better way to motivate your flock!
Fortunately, most insane behavior doesn’t result in immediate death, though much of it can be very damaging. Another variation of the “snake mistake” is to repeat the damaging behavior and then look for an easy way out. In Saudi Arabia, children as young as 2 years old get bariatric surgery because their parents apparently feel this is a better solution than to quit feeding them so damn much food! I think Pastor Snake Handler might be smarter than those parents!
What behavior or practices do you condone or reward in your business that don’t work? Here are some I see frequently:
• Asking for X behavior but rewarding Y behavior. X might be profit, and Y might be revenue. X might be collaboration, and Y might be lone-ranger behavior. X might be quality, and Y might be speed or cost. You get the picture.
• Requesting new ideas and creativity but punishing people for making mistakes. You can’t have it both ways.
• Expecting loyalty from employees but treating them as indentured servants.
• Demanding ethical behavior (it’s in the mission statement, isn’t it?) but allowing people to repeatedly cross the line in search of customers, revenue or market share.
• Trying to build a performance culture with high expectations but allowing some of the team to repeatedly underperform.
• And probably the most insidious: wishing and wishing and wishing for something but never taking the steps to get it.
If you’re getting fat, stop with the doughnuts! If you’re getting bit, kill the snakes! What are the doughnuts and snakes in your world?
Todd Ordal helps senior executives lead better, profit more or sleep soundly…without narcotics! I can be reached at 303-527-0417 firstname.lastname@example.org. Follow me now on Twitter athttp://twitter.com/toddordal