Learning from the rest of the universe Years ago when Kinko’s was growing rapidly, our founder took the senior people to the graduate business school at the University of Southern California for an annual week of development. If you have been through an MBA program, you’ve likely encountered the case study format of learning—nothing new […]
A friend sent me an email the other day with some quotes from Will Rogers, the famous cowboy cutup from the early 1900s. My father-in-law, whom I admired, used to say things like, “Let’s mount up!” when we were supposed to get in the car to go to dinner, so it struck a chord with […]
Meryl Streep once famously remarked in a commencement address to college students: “You have been told that real life is not like college, and you have been correctly informed. Real life is more like high school.” Remember the important stuff you used to worry about in high school, such as where you sat, with whom […]
I’m fortunate to be staying at the W Hotel in Hoboken, N. J., for a meeting as I write this. If you haven’t recently been on this side of the Hudson River, it ain’t the New Jersey from years ago! Looking at the Manhattan skyline from my window, I realize I’ve never had an opportunity […]
“Open your hips before you shrug and drop faster under the bar!” shouts my CrossFit® instructor while helping me improve my squat clean technique. It’s one of those weird moves that takes many repetitions to perfect — to align brain cells so it’s memory versus concentration. It’s like changing your golf swing. Until it’s memory, […]
Optimism is a quality of emotionally intelligent leaders I loved Dr. Suess when I was a kid. (O.K. I still do!) While I don’t remember all of the red, blue and green characters from his books, I clearly remember The Grinch. In fact, I saw him a couple of weeks ago, trying to lead a […]
From the minute we engage with other humans (and even pets!) our parents tell us, “Be nice!” This is intended to be a catchall for don’t hit, scream, cry or make someone else feel bad. “Now look at what you did! Little Lisa is crying! Be nice!” As we get older, we’re rewarded for being […]
A friend recently sent me a video in which someone in the back seat of an airplane filmed the pilot and co-pilot chatting during an approach to landing. The gear-warning horn was blaring so loudly that they had to shout over it to hear each other. The video ends with the sound of metal on […]
Are you humming the old Johnny Rivers song? “There’s a man who lives a life of danger. … They’ve given you a number and taken away your name. …” (guitar riff here) Sorry, I’m not talking about that kind of agent, but someone who can be just as dangerous! A good friend owns a firm […]
Hold people accountable in your organization I recently had coffee with a fraud. He looked good, smelled good, dropped names and used buzzwords like a pro. However, he was a chocolate bunny … sweet on the outside and hollow on the inside. These characters can deflect blame like a superhero deflects bullets. All fluff and […]