Hold people accountable in your organization I recently had coffee with a fraud. He looked good, smelled good, dropped names and used buzzwords like a pro. However, he was a chocolate bunny … sweet on the outside and hollow on the inside. These characters can deflect blame like a superhero deflects bullets. All fluff and […]
When I started flying high-performance aircraft at high altitudes many years ago, my friend and I decided to conduct a test. Above 12,500 feet, you’re required to have oxygen (OK nitpicker pilots … between 12,500 feet and 14,000 feet, you can noodle around for half an hour without it). We took a non-pressurized airplane to […]
“The only reason for time is so that everything doesn’t happen at once.” — Albert Einstein In business, we talk a great deal about “return.” Return on investment, cash-on-cash return, return on equity and return on invested capital are a few. However, whether you’re a CEO or a sales rep, perhaps your most important measurement […]
The business wisdom of Will Rogers A friend sent me an e-mail the other day with some quotes from Will Rogers. My father-in-law used to say things like, “Let’s mount up!” when we were supposed to get in the car to go to dinner, so it struck a chord with me. After rereading it today […]
I was recently in a hotel conference center and watched several firefighters rush to the aid of a woman who had blacked out. Firefighters deserve everyone’s adoration. Firefighting in business, however, can become an addiction that deserves little respect, as it is self-absorbed behavior that rewards a lack of planning. Remember the movie Backdraft where […]
Some time ago I was on the board of an organization that had a very affable, bright leader who was loved by his team. However, during a particularly challenging period, he was seen by the board as non-strategic and in over his head. As one board member remarked, “He doesn’t lead; he presides”. Since that […]
I love getting older! Okay, not all elements. My knees hurt from the five surgeries I have had and I sometimes forget my wife’s name—but age brings experience and perhaps a reduced level of concern about what others think. I don’t blush as often as I used to when I say, “I don’t know.” I […]